Frequently Asked Questions When Choosing a Care Provider
Choosing the right care provider for yourself or a loved one is an important decision—after all, you're not just picking a service, you're choosing the people who will be supporting you or your family in daily life. To help make the process a little less daunting (and maybe even a bit enjoyable!), we’ve compiled some frequently asked questions and key considerations when selecting a care provider.
1. Will I have a consistent carer?
Consistency is key when receiving care—nobody wants to introduce themselves every morning like it’s the first day of school! When choosing a provider, ask:
Will I receive a regular carer for my required support?
What is the turnover rate for carers in the company?
Who covers when my regular carer is on annual leave or unwell?
What happens if there is a personality clash between me and my carer?
At Apex Healthcare Services, we prioritise continuity of care by assigning regular carers whenever possible. Our team works closely with clients to match them with the most suitable carer, ensuring a positive and comfortable experience (no awkward introductions every week!).
2. How flexible is the care service?
Life doesn’t always run on a set schedule, and care should adapt to changing needs. Ask your provider:
What flexibility is offered if my care needs change?
What is the cancellation period if I am away or have family visiting?
Can carers accompany me to appointments or assist with outings in the community?
What happens if I need to reduce my support?
What are the procedures in place if a client passes away?
At Apex Healthcare Services, we understand that circumstances change (because life happens!), and we offer adaptable care plans tailored to your evolving needs. If a client’s needs change beyond what we can safely provide, we will discuss alternative solutions and work closely with the client and their loved ones to ensure a smooth transition. During this period, we continue to provide care while working towards the best outcome.
If a client is going away for a certain period of time or has family visiting, we offer reablement services to help them smoothly transition back into their routine with us. Whether it’s re-establishing daily tasks, regaining confidence, or adjusting to any changes post-break, our carers provide the right support to ensure continuity and comfort.
If a client wishes to reduce their regular care package, we simply require 14 days' notice. We completely understand that needs evolve, and we make the transition as seamless as possible.
In the unfortunate event of a client's passing, we handle everything with the utmost care and compassion. While it’s a difficult topic to think about, we ensure families have the support they need during this time, including any necessary administrative steps.
3. What qualifications and training do the carers have?
Would you trust a chef who has never boiled an egg? Probably not. The same goes for care—qualifications and training are crucial! Consider asking:
What background checks are conducted on carers?
What mandatory training do carers complete?
What is your recruitment process like?
At Apex Healthcare Services, we don't just provide outstanding care—we also train the carers who deliver it! In fact, we train over 50 carers every month, including those from other care providers. Our training ensures that all carers, whether they work with us or elsewhere, meet the highest standards of professionalism, safety, and compassion.
Our own carers undergo thorough background checks, comprehensive training, and continuous professional development to ensure they provide the highest standard of care. You’re in safe hands with us!
4. How is service quality ensured?
A reputable care provider should have clear quality standards. Key questions to ask:
Can I see your latest Care Quality Commission (CQC) inspection report?
Who is my first point of contact if I have a concern?
What are your office contact hours?
Can I see references or reviews from current or past clients?
What range of services does your company offer?
At Apex Healthcare Services, we pride ourselves on delivering exceptional care, as reflected in our positive client feedback and CQC reports. Our dedicated team is always available to address any concerns and ensure you receive the best possible support—because top-quality care should never be a guessing game!
5. How much does care cost?
Let’s talk numbers—because no one likes surprise bills. Important questions include:
How much does support cost per hour?
Does the cost include travel time and mileage?
How often are invoices sent, and are they paid in advance or arrears?
We believe in transparent pricing at Apex Healthcare Services. We offer competitive rates with no hidden fees, making high-quality care accessible and affordable. No fine print, no surprises—just honest pricing.
Why Choose Apex Healthcare Services?
At Apex Healthcare Services, we go beyond just providing care; we create meaningful connections and ensure a dignified and comfortable experience for every client. Our personalised approach, dedicated team, and high-quality standards make us a trusted choice for care. Plus, we’re just really nice people who genuinely love what we do!
If you’re in the Berkshire area and looking for professional, compassionate, and high-quality care, we’d love to hear from you!
📞 Give us a call at 0118 391 3542
📧 Drop us an email at [email protected]
No question is too small, and no concern is too big. Because when it comes to care, we believe you deserve the best. Let’s make it happen together!
